Returning an Item

All orders should be checked before being signed for. To return a product, please call us on 091 757238 or email our returns department at info@marvoy.ie

If you are availing of the cooling off period please following the instructions below (What is the "Cooling Off" period?)\u2028Please ensure that the item is in its original packaging, is unopened and in a resaleable condition.  Damaged, faulty products and shortages need to be immediately brought to our attention.

Returns need to be reported to Marvoy within 24 hours of receipt of goods.

Please ensure this statement matches on both documents because we have two different timeframes on both.

What is the "Cooling Off" period? 

The cooling off period applies to B2C (business to consumer) customers. Business to business customers do not have such entitlement according to the Distance Selling Directive. For business customers items that have been ordered in error cannot be returned however please contact our returns department who will review on a case-by-case basis.

The "cooling off" period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not. By law, this "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.\u2028

To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase. Prior to returning the goods, please advise our returns team at info@marvoy.ie To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number.

When sending back the goods, please include a written statement or note with the goods that you are returning by post or courier so we can identify where the goods have come from. It is not enough to just send the goods back.

All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. Please do not put packaging tape on retail packaging as this will make the product unsaleable. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.

When returning goods you will be responsible for the cost of returning the goods. Once the goods have been received by Marvoy, inspected and deemed in a resaleable condition, a refund for the goods will be issued excluding the original cost of delivery.

When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase. All goods being returned must be in resaleable condition including any retail packaging. Items such as laptops, computers, tablets, printers, software, recordable media and other technology machines and equipment which contain a security seal can only be returned if the security seal has not been broken or tampered with. Customised, made to order or personalised goods cannot be returned. Due to health and safety regulations the following cannot be returned: food or beverage goods, biscuits, coffee or water, clothing, safety clothing, footwear, safety footwear, socks, headsets etc.

Delivery Shortages\u2028

On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier to ensure that the contents of your delivery corresponds to the items mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short delivery if there is a discrepancy.  All shortages must be reported by email to Marvoy within 48 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.